Privacy policy

This page explains what Comfort Deals India collects when you shop with us and how it is used.

What we collect

• Your order details: the products, sizes and quantities you choose.
• Your delivery details: name, mobile number, address, city, state and pincode.
• For UPI orders, the UPI reference number (UTR) you share, so we can match your payment.
• Your location, only if you tap “Use my current location” at checkout. We use it once to fill in your address (through OpenStreetMap) and do not store it. Pincode and area search also use India Post and OpenStreetMap data.
• Your delivery details are also saved on your own phone after an order, so next time you can reuse them in one tap. Tap “Forget it” at checkout to remove them.

We do not collect card numbers, UPI PINs or passwords, and we will never ask for an OTP.

How we use it

• To deliver your order: your name, phone and address are shared with our supplier and delivery partner for that order only.
• To confirm your order and answer questions on WhatsApp.

We do not sell your data or use it for advertising lists.

AI shopping assistant

Messages you type into the assistant are sent to our AI service providers (Google Gemini, and Groq as a backup) to write a reply. We do not save chat messages on our servers. Please do not share personal details such as your phone number or address in the chat.

Your browser

Your cart is saved in your own browser (local storage) so it survives a page refresh. We do not use advertising cookies on this site.

We count anonymous usage stats on our own server (pages viewed, time on page, searches, items added to the cart) to improve the shop. They use a random id kept in your browser, never your name, phone or IP address, and are not shared with anyone. If your browser sends Do Not Track or Global Privacy Control, nothing is counted.

Claims and support

Photos and unboxing videos you send for a return or replacement are used only to check that claim. We delete them once it is settled, unless we need them for a dispute.

Your rights

Under India’s Digital Personal Data Protection Act you can ask what data we hold about you, ask us to correct it, or ask us to delete it once we no longer need it for an order, accounting or the law. Use the contacts below; we reply within 30 days.

Storage and deletion

Order records are kept on our secured database for accounting and support. To see or delete your details, message us on WhatsApp at +919905738095 or email [email protected].