Returns, exchanges and refunds

We want every order to arrive right. If something is wrong with it, we fix it. To keep prices low for everyone, claims need the simple proof described below.

Record an unboxing video

• Please record one continuous video while you open the parcel, starting with the sealed packet and its shipping label.
• This video is needed for any claim about a damaged, defective, wrong or missing item. Without it we may not be able to accept the claim.

Damaged, defective, wrong or missing item

• Message us on WhatsApp within 48 hours of delivery with your order number and the unboxing video.
• We send a replacement. If a replacement is not possible, we refund the amount you paid for that item in full.
• We may ask you to hand the item back to the courier, unused and in its original packing, before the replacement or refund is sent.

Wrong size (clothing)

• Message us on WhatsApp within 7 days of delivery with your order number.
• We exchange it once for another size of the same product, if that size is in stock. If it is not, we refund that item.
• The item must be unworn and unwashed, with its tags and original packing. We check it when it comes back.
• Clothing often runs small. Please read the size notes on the product page before you order.

What we cannot take back

• Change of mind, or an item you no longer need.
• Items that have been used, worn, washed, altered or damaged after delivery, or returned without tags or original packing.
• Socks, innerwear and personal care items once opened, for hygiene reasons, unless they arrived damaged or wrong.
• Small differences in colour or design from the photos, which are sample shots.
• Free gifts. A gift sent with an order cannot be exchanged or refunded.
• Claims made after the time limits above.

Cancellations

• You can cancel free on WhatsApp any time before your order ships.
• UPI payments for cancelled orders are refunded in full to the same UPI ID.
• Once an order has shipped it cannot be cancelled. Please accept the parcel and use this policy if something is wrong.

Refused parcels

• We confirm every Cash on Delivery order on WhatsApp before it ships, so please confirm only if you will accept it.
• If a confirmed parcel is refused or cannot be delivered after repeated attempts, we may ask for UPI payment in advance on your future orders.

How refunds are paid

• Refunds are sent by UPI to the customer named on the order, within 7 working days of approval. For returned items, approval comes after we receive and check the item.
• The refund is the amount you paid for the item. If a coupon or offer was used, its value is not paid out in cash.
• We do not give refunds in cash or to a different person.

Fair use

We review every claim. We may refuse a claim, or stop taking orders from an account or phone number, where we find false claims, swapped or used items, or repeated returns. This does not affect any right you have under Indian consumer law.

Questions? Message us on WhatsApp and a real person will help.